*(The following still applies during lockdown)*
We aim to process orders within 2 working days after receipt of payment to the UK.
All UK orders will be sent via Royal Mail Special Delivery, a fully tracked and insured service, and will require a signature on arrival.
We will email once your item has been shipped.
For Worldwide shipping enquiries please email firstname.lastname@example.org
We do accept returns on items purchased online provided they are returned within 28 days from receiving the item.
Please contact us within 24 hours of receipt to inform us and we will provide a return address and this must be returned at the cost of the customer using a fully insured, tracked and signed for service.
The item must be returned exactly as it was sent, unaltered and undamaged and in the original packaging. This must be marked clearly as a return, otherwise we reserve the right to deduct any import charges made to us from the refund.
We do not accept returns on sale items or items which have had alterations.
We do not accept returns on items paid with a layaway/payment plan.
We only offer an exchange or credit note for items bought instore.
We will deduct a 10% restocking fee from the refund to cover costs and fees.
Please treat antique and vintage jewellery with care. Although they have stood the test of time so far, they still need to be treated with respect. We cannot guarantee the integrity of pieces during their lifetime, but we are happy to answer any enquiries should there be any damage in the future.
We have specified whether a ring can be altered on each ring listed. Most rings, with the exception of eternity rings or bands which have detail all around the shank, can be altered 4/5 times either way.
During times when our shop is open we are happy to offer a ring sizing service which may incur an extra cost depending on an individual sizing. This is also something you can also do at your local jeweller, where you can check the size accurately.
Please email if you have any questions regarding ring sizing.
All items, unless stated otherwise, will be delivered in our own luxury faux leather black boxes and branded black giftbags.
This will be be placed in a bubble wrap lined jiffy bag.
We do not gift wrap.
ANTIQUE AND VINTAGE PIECES
Finally a note about our antique and vintage pieces. Although we make sure each piece is wearable they may have some signs of wear as they have age to them. We have tried to show any wear in the photographs and notes in the description. Please message us if you have any further questions about this. We are always happy to send more photographs and/or videos to give you piece of mind.
MEASUREMENTS AND SPECIFICATIONS
We have been in the jewellery trade as a family for over 40 years, which gives us the expertise to provide information and specifications for pieces. Where a piece is not certified, it is assessed and graded visually by our team, therefore all information and specifics are estimated to the best of our ability.